Application Management

Critical business applications are becoming more and more of a challenge to operate and develop, and they require a great deal of knowledge to do so. It’s vital that users receive fast, competent support, especially when incidents occur. On top of that, any new professional, technical or legal requirements that are introduced mean that the development process can never stop.

No matter which situation you find yourself in, wouldn’t it be great to have a main contact who knows the application inside out, possesses the necessary specialist and technical skills and can help you with their platform and process expertise?

This is where we come in with our services and reduce your workload and that of your team by providing ongoing support for your systems. We have over 100 application management specialists who possess the flexibility and experience to both assist you with small, specialist applications and further develop business-critical and international applications.

We transfer the applications to the service using standardised processes, all while factoring in your individual needs and requirements. Our aim here is to transfer all of your task packages efficiently and identify any existing gaps that can be closed in this process step. Your system is supported during individually coordinated standby times (up to 24 hours a day, seven days a week) and response times from the moment it is handed over to when it goes into live operation. Downtimes are reduced to a minimum by setting up proactive measures such as monitoring and patch management.

The internationally recognised certifications ISO 27001, ISO 9001, ISO 14001 and the ITIL best practice framework underline our high quality standards and provide transparency about our work processes and how we continue to develop them.