adesso BLOG

In IT, IT service management (ITSM) is mainly concerned with optimising the quality of IT services. Practice has shown that optimising security management is often more effective at improving information security in the longer term than investing in security technology is. As the focus on ITSM has increased in the IT environment, I’m going to use this blog post to explain how performance measurement and security costs are related in this context.

Microservice-based architectures are a current trend for transforming information systems. But how can these architectures be implemented? The most commonly used solution is Camunda's BPM engine. In my blog post, I show you how this solution also enables microservice choreography.

SAP S/4HANA testing is not limited to the implementation and go-live phases of a project. Standard functionalities and extensions of the S/4HANA package should also be factored in. But does this also mean more and more effort?

In this blog post, I want to show you the ways a CRM system can support a reinsurer (assignee). You will also learn how this type of system helps to maintain an overview in new policy underwriting and during the policy renewal phase with the primary insurer (assignor).

Having a central data management combined with seamless and automated customer processes is the ideal scenario. But that’s not always the case, because it requires having core customer data insights and collaboration between marketing strategists and sales professionals who are on exactly the same page. In this blog post, I’ll show you how the Flint Group managed to implement a marketing automation solution quickly and successfully.

Not every project has a UX designer. The requirements engineer is often asked to perform a kind of dual role – ‘they can do that little bit of UX as well, no problem’. I’d like to use this post to expand your UX horizons a little to help you understand the basics and possibly highlight a few important points to consider when designing software solutions.

‘Will a software project be completed on time?’ or ‘What costs will be incurred?’ - there are many situations in which estimates are made. However, regardless of the type of estimate, my conclusion will remain the same: I believe we should not make decisions in software projects based on estimates. There are better alternatives.

The security of IT services is always changing Continuously developing an information security management system (ISMS) based on existing standards and tailored adjustments can lead to the information being used securely in the long term. That’s why in this blog post, I explain what’s behind each of the standards in the ISO 2700x series and put them to the test.

The area of surveillance, or in other words, the monitoring of processes for regulatory and compliance reasons, is enormously important for banks. Banks already use automated systems for these sorts of checks, but they don’t offer a one hundred per cent detection rate. In this blog post, I explain how artificial intelligence methods can be used to solve this problem.