In today's ever-evolving business landscape, the one constant is change. Throughout my career, I have seen companies push to reinvent themselves, driven by the need to stay competitive in an ever-evolving market. Transformation is no longer optional—it’s a necessity. At the heart of every organisational change lies a project. And as many of us have experienced first-hand, these projects can be as prone to failure as they are to success. So, what makes the difference? From what I’ve observed, it all comes down to vision, leadership, and execution.

ITIL 4 (IT Infrastructure Library) is giving the term service management office (SMO) a new type of special importance. Its namesake, the project management office (PMO), is already widely known and established. But what are the differences between these management offices, and what are their respective advantages? I will be answering this very question in the following blog post.