adesso BLOG

AI is changing entire industries. How do companies communicate the use of AI technologies and what influence does the technology have on customer benefit? As part of my master's thesis, I looked at the transformation of the banking industry. In this blog post, I provide a brief insight into the research results, highlight opportunities and risks, and describe the perspective of bank customers.

The financial world is upside down: technological innovations, social changes and economic upheavals are characterising the banking sector more than ever. How are these trends influencing the future of banks? What challenges and opportunities do they present? This blog post looks at the dynamic developments, including digital transformation, regulatory adjustments and the economic recovery after the pandemic. Find out what strategies banks need to develop to remain successful in an uncertain world.

On 13 May 2024, Open AI published the new Large Language Model GPT-4o. The ‘o’ stands for ‘omni’ and already points to one of the model's great strengths, namely the intelligent interaction of text, audio and images. In my blog post, I show what these new possibilities mean for Gen AI use cases in the financial sector.

Microsoft has invested in OpenAI to gain access to ChatGPT, and the company is now integrating generative AI into tools such as Microsoft 365. These AI-based copilots improve productivity and efficiency, especially in regulated industries where you find many recurring tasks and large amounts of data. Copilots help optimise workflows as financial or claims management tools. My blog post will take a look at Microsoft Copilot for Microsoft 365, a tool that is used in the banking and insurance sector, as one example of an AI-supported assistant.

The banking industry is in a state of constant flux. Whether you are talking about digitalising value creation at banks, creating positive customer experiences, grappling with the concept of new work or increasing economic efficiency, the banking sector faces a number of challenges. In this blog post, I give my outlook on the technology trends for 2024 that will play a central role in banking.

The new EU regulation to strengthen digital operational resilience aimed at financial entities – also known as DORA – has been in force since 17 July 2023, though firms will be given a two-year window to comply with its rules. This new regulation places heavy demands on many companies. In my blog post, I will explain which companies are affected and what they have to do now.

The online business is booming! Financial service providers must also adapt to this social change. But what do customers want and what can companies already provide today? The adesso Digital Commerce Study on Finance provides all the answers to this question. I want to use this blog post to describe to you two of the four subtopics as examples to give you an insight into the results.

The word ‘return’ is often used as a synonym for both expected and historical returns, but the two are fundamentally different. This blog post will explain the definition of the two terms and how they are to be understood.

Legally binding regulations and reporting obligations mean that financial service providers should contribute to developing the economy in an ecological and sustainable way, as well as usher in the new era of sustainable finance. The EU taxonomy, as a common classification system, is designed to help incentivise investors to make sustainable investments and support the shift towards a sustainable economy. In this blog post, I will briefly describe what this actually means and what needs to be taken into account.