adesso BLOG

Is personalisation on the Internet a topic of the future? Actually, it’s already a major topic now and is set to become even more important in the future! In this blog post, I will describe how you can profit from AI-powered personal communication and set your business and its products and services apart from the competition.

User experience is the key to a satisfied customer. Unfortunately, providing a budget for this ‘key’ always seems to be too big a hurdle for managers who are interested in numbers. I would therefore like to present some UX KPIs (User Experience Key Performance Indicators) here that show, based on numbers, how UX can be measured and what these key figures reveal. This may convince more number fans to invest in UX in the future.

Digitalisation, transformation and agility are appearing on many organisations’ agendas more and more. But quite a number of these organisations aren’t sure what digitalisation means for them. In my blog post, I present the strategy requirements, the various fields of action and the success factors needed to ensure that an organisation’s transformation project succeeds.

Field service management is presently evolving in many industries: Companies from the manufacturing, logistics and medical technology sectors, but also from the fleet rental and real estate industries, commission us to implement field service management projects. The objective is to improve the customer service experience with the help of software such as Microsoft Dynamics 365. A better organised field service is expected to boost customer satisfaction. Read this blog post to find out which five factors are important in this context.

Scrum and other agile frameworks have been gaining a lot of traction lately, especially in IT projects. These project frameworks are mainly characterised by greater flexibility, faster responsiveness and a stronger focus on end users. Today, Scrum is often combined with other proven methods, techniques and frameworks – such as Kanban, Design Thinking and BusDevOps. What all these approaches have in common is that the chosen path is reflected on in an iterative process and that adaptation to the desired state often requires creativity on the part of those involved. This blog post explores the question of how successful ideas can be generated while also adhering to the objective of maximising the product.

Since the Corona Virus (COVID-19) has gripped the world and virtually shut down many areas of life, we have been struggling with a wide variety of challenges. Are there any relaxations in sight? What exactly do they entail? Can my business reopen its doors? How long do the current regulations actually apply in my region? Local search engine optimisation offers businesses opportunities to stay in touch with customers and post updates in Corona times.

Imagine the following scenario: a company wants to test its software internally without accessing external services. It goes without saying that costs play a role in this. That’s why in this blog post we are going to explain how container-based testing can reduce the costs of testing.

In the first part of my blog series "Using the wiki as an integration platform", I looked at the benefits of integration for a consultancy in the IT environment and the possibilities of a wiki system as a common documentation platform. The second part is about monitoring and guiding your own company with regard to constructive and future-oriented cooperation.

In IT, IT service management (ITSM) is mainly concerned with optimising the quality of IT services. Practice has shown that optimising security management is often more effective at improving information security in the longer term than investing in security technology is. As the focus on ITSM has increased in the IT environment, I’m going to use this blog post to explain how performance measurement and security costs are related in this context.